Avena Group's confidential waste disposal services protect the reputations and identities of individuals and corporations across the UK.

The Avena ethos is all about our clients, our processes and our integrity. Our aim is to ensure that all of our customers receive 5-star service, driven through innovation and knowledge sharing of ideas around security and sustainability.

Vision and Values

MISSION STATEMENT

Our mission is to be the trusted security partner, providing sustainable and individually tailored solutions for confidential information disposal. Our Securall® process shares knowledge and expertise that protect your business from data breaches, fines, and identity theft. Safeguarding society and intellectual property.

We protect your business so that you can secure your future.

OUR VALUES

• Trust – A team built on the speed of trust
• Kaizen – It’s continuous improvement every day
• Integrity – At the foundation of what we do
• Honesty & Openness – the leading influence in any transaction
• Forward Thinking – a culture of development and planning ahead

VISION STATEMENT

Avena will become a trusted partner for the protection of your brand, providing convenient, controlled and compliant systems that drive for security and environmental sustainability.

KEY VISION OBJECTIVES

• Personal Service
• Environmental Sustainability
• Guaranteed Security for all our Clients

Our Ethos

Our ethos is all about our clients, our processes, and our integrity. Our aim is to ensure that all our clients receive an excellent service, driven through innovation, knowledge, and the sharing of ideas around security and sustainability.

Avena’s comprehensive abilities and understanding of complete security and integrity practice ensure the protection of your business and clients.

Our business is about protection. Protecting you, your business, your brand, your assets, and your clients. The world today is driven by technology making it easier for fraudsters to undertake sophisticated data and security breaches. Ultimately, it comes down to the awareness and attitude towards the protection of the items that are of value to organisations and individuals.

Often it is the security and data breaches that become the most costly expense to the business and the individuals concerned.

Our office has remained ‘open’ throughout operating with a vastly reduced number of staff. It has been imperative that we have been able to present clean and clear space so that returning staff are confident they are in a safe and secure environment where the correct protocols are being followed. For that reason, it was been hugely beneficial to partner with service providers like Avena who adhere to the same high standards and have been reliable throughout. It gives us great confidence when facing the different challenges presented when staff return in greater numbers.”

Jeremy Wilson

Avena has provided our confidential waste collection service since 2014 and is a no-fuss, reliable and flexible provider.  They will collect additional sealed sacks when required alongside the fortnightly emptying of paper consoles and have delivered additional consoles quickly when required. Having a named account manager who responds quickly to requests is an added plus. I would recommend Avena to any company considering such a service.

College Secretary, Peterhouse / University of Cambridge

Avena provides our business with a secure shredding service. Avena have been providing us with a professional confidential shredding service since 2017.  They are professional, cause no disruption as part of the service and collect our waste in a consistent and timely manner to suit our needs.  Using their service gives us as a Company piece of mind knowing we comply with GDPR.  They are customer-focused, advising us of new regulations coming into force.  We would certainly recommend them.

Commercial Director / Hydromarque Limited

Regency Barristers Chambers have been using Avena to dispose of our confidential waste since 2017. Ever since our initial enquiry our expectations have been met and exceeded. The customer service is superb with enquiries handled efficiently and the drivers who collect the waste are polite, friendly and an absolute credit to Avena. I would have absolutely no hesitation in recommending Avena for any companies who are looking for a professional confidential waste collection service.

Toby Lowther

Avena have always been reliable and trustworthy, they provide a service that we know we can rely on. The service package also includes a full audit trail that we can use to demonstrate compliance.

Solicitors
East Anglia

City Resource Ltd have been using Avena for nearly 7 years and have always found them to be efficient and helpful. Extra bags are available if the Console becomes too full and these are collected at the same time at the Console bag. The staff are friendly and reactive, they will always seek a speedy solution if there is an issue. I would recommend Avena’s services if you are looking for a Confidential Waste Collection Service.

Jeannette Elrick
Business, Finance & HR Manager / City Resource Ltd

Responsibility

ENVIRONMENTAL

While security and confidential shredding services are our main focus, we take great pride in continually working towards enhancing the value of your brand through sustainability. All our working procedures are designed to help positively contribute to our environment.

Having met the ISO14001 requirements, we work closely alongside ISO auditors to ensure that we can prove positive environmental management structure and procedures are in place for the organisation. With our highly efficient custom-built shredding machinery, we have taken confidential paper shredding to the next level, and you can be assured that we are constantly working to improve our environmental sustainability.

SECURITY

We take security seriously at Avena Group and we are always looking to improve our systems to ensure we are always providing the most secure shredding services to all major UK cities. We perform comprehensive BS7858 security vetting DBS checks on all our staff. Our customer service representatives will arrive at your office in an unmarked vehicle fully installed with 24/7 CCTV.

We have actively chosen not to brand our vehicles as we do not want the public to know that an Avena vehicle is involved in confidential waste disposal. All our vehicles are fully installed with CCTV and live satellite tracking whether on domestic paper shredding or other confidential shredding duties. When our customer service representatives conduct confidential waste collection at your office to collect your confidential data, they will securely remove it from the Securall® units and zip tie the information to ensure that the materials remain completely safe whilst in transit. For ultra-high security, we can provide witnessed and on-site mobile shredding.

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Telephone: 0845 5219892

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