Job Category – Client Care

Job Type – Full Time

Job Location – Swaffam

Job Salary – £26,000 – £30,000 + Bonuses

Avena offers its employees unrivalled growth and progression opportunities, from some of the best training in the industry to exciting opportunities. Avena is all about Securing The Future of our employees, we want to see you succeed and build your career.

Avena is a secure destruction and recycling company based in Norfolk. We secure the future of our clients by ensuring they are compliant and not at risk of breaches. We do this through 3 core destruction and recycling services, SecurAll (Documents), SecureBrand (Uniforms, PPE & Textiles) and SecureTech (Electronic Hardware Destruction).

Summary:

The Client Care Executive (CCE) at Avena plays a significant role in maintaining and enhancing customer relationships, ensuring satisfaction and retention.
Based in Norfolk, within the National Accounts department, this position focuses on strategic customer management, aiming to drive growth and retention through strategic account management, exceptional service and innovative solutions. This role is an opportunity to contribute to Avena’s mission of delivering outstanding service and driving customer success.
Key Responsibilities:

Achieve high sales performance and service excellence.
Monitor account performance metrics closely, adapting strategies as necessary to meet growth objectives.
Analyse customer feedback and market trends to identify opportunities for growth and service improvement.
Strategically manage and grow a portfolio of internal key accounts, achieving specified growth targets.
Develop and implement customer care strategies to enhance customer satisfaction and retention.
Develop and execute strategies and plans that support the offering of new products and services within the region.
Develop tailored account plans based on deep analysis of client needs and potential for expansion.
Collaborate with internal teams to ensure a cohesive and comprehensive customer experience.
Foster strong, collaborative relationships with internal stakeholders to ensure alignment of objectives and seamless execution of strategies.

 

The right person for the role:

Proven experience in customer service or account management, with a strong focus on client care.
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
Strategic thinker with a datadriven approach to decision making and problemsolving.
Demonstrated experience in account management and sales, with a proven track record of meeting or exceeding targets.
Strong analytical skills to identify growth opportunities and challenges within key accounts.
Excellent communication and negotiation skills, with the ability to engage and influence stakeholders.
Capable of leading initiatives to drive account growth.
Experience of CRM software and how it can be used effectively to improve Customer Retention and drive revenue growth.
Computer Literate, proficient with Microsoft office suite software.
Available to travel (over 10%)
Full Clean driving licence.

What we offer:

An inspiring work environment where innovation and initiative are highly valued, and where every team member’s contribution is recognised.
Thorough professional development opportunities to support your growth and career progression within a leadingedge company.
An attractive remuneration package, inclusive of competitive salary, benefits, and performancebased incentives.
Pension Scheme
28 days Annual Leave.
Phone / Laptop
Referral Program
A culture that prioritises worklife balance, with policies and practices designed to support the wellbeing of our team.
An opportunity to be part of a company that is making a difference, with a strong focus on sustainability, community engagement, and ethical business practices.
Employee Assistance Program (Health Assured).
State of the art Head office.
Free parking.
Job Category: Client Care
Job Type: Full Time
Job Location: Swaffham
Salary: £26000 - £30000

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