Job Category: Client Retention
Job Type: Full Time
Job Location: Dereham
Salary: Up to £35000
About the Role
Avena is seeking a dedicated and client‑focused Client Retention Executive to support and enhance the experience of our valued customers. This role plays a key part in maintaining strong client relationships, ensuring satisfaction, and contributing to sustained business growth. You will join a supportive, fast‑paced environment where professionalism, initiative and a positive approach are highly valued.
Key Responsibilities
- Act as a confident and reliable point of contact for clients via phone, email and Microsoft Teams.
- Deliver timely, proactive and high‑quality responses to client queries.
- Support client retention efforts and contribute to revenue growth through excellent service and appropriate upselling.
- Review and manage commercial contracts with accuracy and attention to detail.
- Maintain high‑quality CRM records, ensuring all information is current and complete.
- Work collaboratively with colleagues to resolve issues and continuously improve processes.
- Stay informed about Avena’s products, services and industry developments.
- Participate in ongoing training and development to further enhance your skills.
- Promote and uphold Avena’s commitments to sustainability, diversity and inclusion in all interactions.
About You
- Experienced in customer service, with proven success in client retention and account development.
- A strong communicator who builds rapport naturally and professionally.
- Comfortable with commercial contract processes, or enthusiastic and willing to learn.
- Confident in using CRM systems and Microsoft Office applications.
- Motivated by working in a dynamic, fast‑paced environment.
- Demonstrates integrity and aligns with Avena’s core values.
- Eligible to work in the UK and holds a clean criminal record.
What We Offer
- A positive, supportive and professional working environment.
- Opportunities for career development and professional growth.
- Competitive salary, benefits package, and performance‑related bonuses.
- Company pension scheme.
- 28 days’ annual leave.
- Company mobile phone and laptop.
- Employee referral programme.
- A commitment to wellbeing and work‑life balance.
- Modern head office facilities with free onsite parking.
Avena is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.