As our Customer Service Administrator you will be a valued team member committed
to delivering customer service that exceeds our customers’ expectations.
You will make each Avena customer feel valued, and provide the highest level of
after sales customer care, all whilst contributing towards making Avena the
*Global leader for secure and sustainable destruction solutions*
Our Customer Service Administrator
role requires a diligent, professional individual who has excellent
attention to detail and prides themselves in adhering to processes whilst
also considering and suggesting changes for improvement.
Further, the person in role needs to live the values of the
business and focus on supporting internal stakeholders helping
to secure the future of Avena.
Duties and Responsibilities
- Handling internal and external customer enquiries and complaints via
telephone and email in an efficient and timely manner. - Recording and escalating complaints received on customer accounts
- Full ownership of customer enquiries relating to operational linked
demands including the provision of positive and proactive solutions. - Maintain a professional manner at all times and ensure customer issues
are resolved efficiently and effectively. - Taking ownership of and completing a variety of administrative and project-based tasks related to customer support, revenue review and data integrity.
Requirements:
- Due diligence and thoroughness; someone with good attention to detail
who approaches duties with robustness and inquisitiveness - Able to meet deadlines and work well under pressure
- Excellent written and verbal communication skills
- Able to meet deadlines effectively
- Takes responsibility for adhering to processes whilst also
considering areas for improvement - You’ll talk about solutions rather than problems, understanding what
we are trying to achieve as a team, department and organisation and
go out of your way to deliver. - Nothing is too much effort.
- You are great at creating authentic relationships.
- You care.
Benefits:
- Profit Share Scheme
- Free Parking
- On-Site Gym
- Wellbeing Programme
- Career Development Opportunities
- A Mission Driven Company
- Supportive and fun team to work with