Convenience, Control, Compliance.
All in one place.
The Avena Portal provides an instant oversight and reporting to your secure collection services, and the impact they're having on the environment.
Fantastic Functionality, Designed For Customers.
Service Schedule Visibility
Quick and easy access to a complete overview of scheduled collections with Avena, allowing customers to effectively plan their confidential shredding.
Resource Library
Portal customers are granted exclusive access to a wealth of resources on topics such as security and compliance.
Environmental Reporting
Gain instant visibility on how your confidential disposal services through Avena are having a positive impact on the environment.
Destruction Certificates
Customer's destruction documentation is all kept in one, easy to access area within the portal - no more searching through emails, or contacting the support team.
How do I log into the customer portal?
To log into the portal, click the portal login link and enter the email address and password provided during your registration. If you haven't received your login details, please contact our team for assistance.
Can multiple users from my organisation access the portal?
Yes, multiple authorised users can be granted access. Please contact your account manager if you need additional users added to your account.
Can I book a service through the portal?
Yes. The portal allows you to book services online and manage ad-hoc collections and requests through a simple self-service booking system.
How can I see upcoming collections or scheduled services?
Your portal dashboard includes a schedule calendar where you can view planned services and upcoming collections.
Will I receive notifications about my services?
Yes. You can enable notifications to receive updates and reminders about upcoming services.
Where can I find my invoices?
All your invoices are stored in the Invoice Library, making it easy to view and download them whenever required.
Can I access Certificates of Destruction through the portal?
Yes. Certificates of Destruction can be viewed and downloaded directly from the portal.
Where can I find Avena's compliance documents?
The portal includes a Compliance Library containing key supplier compliance documents and certifications.
Can I access waste and environmental reporting?
Customers on eligible portal plans can access waste reporting, carbon reporting information, and data dashboards through the portal.
What is included in the Bronze package?
The Bronze package includes features such as the schedule calendar, invoice library, online bookings, certificates of destruction, compliance library, notifications, FAQs, contacts, chatbot support, and asset visibility.
What do Silver members receive?
Silver members receive all Bronze benefits, plus access to educational content, special offers, promotions, innovation updates, and reduced sack charges.
What additional features are included in Gold?
Gold members receive all Bronze and Silver benefits, along with waste reporting, dashboards, carbon reporting, SLA reporting, annual security audits, discounts, and other account benefits.
What is included in Platinum membership?
Platinum members receive all Bronze, Silver, and Gold features, plus partner-specific functionality and advanced parent-child account management capabilities.
Why Clients Love The Portal
- Save time with instant schedule overview
- Access to destruction certificates
- Reduce admin and keep things organised
- Request additional service visits
