Milestones Hospital, Norfolk - Case Study

We had been working with Milestones for a while providing ad hoc collections for the destruction of their secure and confidential information. It was during an account review that Milestones engaged with of our experts to sort out a system that was more consistent and in turn secure.


We conducted a security audit where it was agreed that a new system had to be implemented right away. At Avena we are security conscious and want to ensure all our customers are not only getting value from our service but are also protecting themselves with our help and expertise.

We worked with Milestones to ensure not only are they compliant with GDPR and Data Protection laws but also with their CQC Code of Practice. Avena always take the time to understand our customers individual needs.

Straight after the security audit, we worked with our Operations department to supply the required consoles and wheelie bins to the customer promptly. Due to the flexibility of our Securall® system we implemented it across their two sites. Securall® is all about Convenience, Control and Compliance. To ensure Milestones had the most convenient system we installed one console and one wheelie bin at each site. We also wanted to safeguard them from any breaches in their data so we implemented a total shred system, A total shred system removes all risk of human error and increases convenience by streamlining the process, everything goes in one place. A total shred system removes all risk.

With both a convenient and controllable system, Milestones could be sure they were compliant and had reduced the risk of any data breaches, fines, or identity theft.

“I would definitely recommend Avena to any business large or small. The customer service is excellent and its very reassuring to know that our confidential waste is being managed by such a reliable service. The security aspect is also great with our data being so sensitive.”.Operations Manager, Milestones Hospital

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